Refund policy

Returns & Refunds

We have a 30-day no-questions-asked refund and replacement policy, which means you have 30 days after receiving your item to contact us if something isn’t right.

To start a request, contact us at support@carthreads.co

You do not need to send the item back to us. We do not require physical returns.

Once you contact us, we’ll help make it right based on what you prefer. We may offer:

• A full refund

• A replacement item

• A refund so you can place a new order yourself

Wrong Size, Fit, or Change of Mind

If the product does not fit as expected, you ordered the wrong size, or you simply changed your mind, you do not need to return it to us.

Just contact us within 30 days of delivery, and we’ll help you with a refund or replacement depending on what works best for you.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, misprinted, or if you received the wrong item.

We’ll review the issue and make it right for you.

Refunds

Once your refund is approved, it will be sent back to your original payment method.

Please allow up to 10 business days for your bank or credit card company to process and post the refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or request a refund within 14 days of receiving your order, for any reason and without providing a justification.

This does not limit our 30-day refund and replacement policy.

Get in Touch

For any return, refund, or replacement questions, contact us at:

support@carthreads.co